Return & Exchange

Overview​

Our returns and exchanges policy is applicable if the product is returned lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned or exchanged. Perishable goods such as some health and personal care items cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases, such as perfumes and body spray, etc.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where no refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our fault.
• Any item that is returned more than 14 days after delivery.

Important Note:

1. Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
2. Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
3. Items on sale or discounted price cannot be refunded. Exchanges and refunds during a sale or on a discounted product are only applicable if the product received does not match the product you have ordered.

Returns

Once your return is received and inspected, we will send you an email or call you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days after the approval of your refund.

Exchanges

We only replace items if they are defective, damaged or you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase by contacting us via email at Care@eshnaal.com or call us on +923327156500 within 10 days of the delivery date.

Before returning any product, please make sure it must be unused, in the original packaging with labels and protective stickers attached.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Care@eshnaal.com or call us at +923327156500.

Shipping Returns

To return your product, you should contact us at Care@eshnaal.com or call us on +923327156500 and our team will guide you about the mailing address to return your product.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.