Privacy Policy

Your privacy is an utmost importance for us to ensure that your privacy is protected when using our website. It is operated by www.eshnaal.com. This privacy policy applies to your use of any of our websites using the domain www.eshnaal.com. To safeguard your trust, we have a policy that recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding the information collected.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link, and Eshnaal is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details. Your access and use of our website constitute your acceptance of our Privacy Policy and Terms of Use.

Personal Data

Eshnaal takes full responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us while creating an account or subscribing to our newsletter.

Collection Of Data & Information

We collect data from you when you register an account with us, subscribe to our newsletter or marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email, or live chat. We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

Use Of Data & Information

We will use the information that we may collect to fulfill our commitments to you and to provide you with the best of our services. This may include sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship. Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

Protection Of Data & Information

We have put in place appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide to us. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use. No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.

Sharing Of Data & Information

We may share your personal information with third parties or our affiliates who perform services on our behalf or process authorized transactions. The personal data or information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party, nor do we disclose your personal data or information to unaffiliated third parties. We may share some of your data with courts, tribunals, regulatory authorities, and law enforcement agencies, as required by law, in connection with any actual or potential legal proceedings, or in order to establish, exercise or defend our legal rights.

Your Rights Over Personal Data

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant you can ask to have the information corrected or removed.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. If you require more information, please send an email to Care@eshnaal.com or if you wish to talk to our customer care representative; please WhatsApp or call at +923327156500.

Changes To Our Privacy Policy

We may change our privacy policy at our discretion, to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to our privacy policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, such as changing a lawful basis on which we process your personal information, we will ask you to re-consent to our modified privacy policy.